Service was wonderful. Very clear, direct and efficient communication via email, on the phone and in-person. Responds within the same day or next few business days. Very willing to discuss details (pricing, flavours, designs, etc.) in-depth to make sure I got the custom cake I was looking for. Miraculously, they had already done my cake style before, which made things even more efficient. Also very kind, patient and understanding staff. I had many questions but they wouldn’t hesitate to answer or clarify.
The cake itself was heavenly. Designs were exactly as I wanted them. Although they’ve done my cake style before, I asked for minor adjustments and they followed through flawlessly. The flavours and textures were perfect and just as I asked. Cake was silky-smooth, soft, fruity and overall pretty rich. Only thing I can pick at was that the pearl sprinkles were a little tough to bite, but I think it was because the cake was refrigerated. The cake was important as the joke on it was for a milestone birthday, and they totally delivered.
Price is fair for the degree of detail I asked for and the flavour profile. The cake had many designs, colours and decoration on it. I asked for lemon cake, vanilla frosting, and strawberry filling. A lot of what I asked for was extra. My cake was $245 and served about 8 people plus a lot of cake leftover–so about $30 per serving. I think it’s a fair price especially for a special occasion custom cake, so I was already expecting to pay slightly more.
Completely exceeded my expectations. Knowing how reliable this shop is, I’ll likely come back for more custom cakes in the future.