Real Canadian Superstore Richmond Road

I absolutely hate the flow of traffic here, specifically how you need to go through the produce section to exit the store.

I had an older lady yell at me for accidently hitting her feet with my shopping cart. It was my fault for following so closely but she and her husband kept going extremely slowly through the exit and kept stopping in the middle of the aisle to look at more produce even though they already paid for their groceries.

I would go here twice a week and this was extremely common, especially with older folks with no spacial awareness and the audacity to yell at people they are blocking behind them, with no way to pass them.

On January 14, I purchased a box of chips that was clearly marked on sale for $8.99 (regular $9.99). Unfortunately, I did not notice until two days later that I had been charged $9.99 on my receipt.

On January 16, I returned to the store to speak with customer service (Effath). I showed her clear photo evidence taken on January 14, including a timestamp, the product, shelf price, and barcode. She insisted that the barcode in the photo did not match the one on my receipt. I explained that if there was a mismatch, it was likely due to a store pricing or system issue, not an error on my part.

I also referenced the Scanner Price Accuracy Voluntary Code, endorsed by the Competition Bureau and managed by the Retail Council of Canada, which states that when an item scans higher than the displayed price and is under $10, the customer is entitled to receive the item free of charge. Despite this, she refused to apply the policy.

She then asked me to leave my already-paid-for box with her (suggesting I might switch it) and instructed me to go back to the shelf to take a new photo. When I did, I noticed the price had since changed to $9.99 (likely due to a new flyer), but I also took photos showing the same product with the same barcode and same weight still on the shelf. She then claimed the grams were different, which was incorrect. When I pointed this out, she stated she could not verify anything because she was not working on January 14.

I asked to speak with a supervisor or manager and was told that no manager or supervisor was working, which is highly unlikely, especially during the afternoon. Throughout the interaction, she was dismissive, resistant, and unwilling to acknowledge the evidence provided.

I returned to the store on another day to try resolving the issue with different staff. After reviewing the same photos and explanation, two employees told me that the Scanner Price Accuracy policy only applies if the issue is raised on the same day, which contradicts the intent of the policy and was not previously communicated.

Overall, this experience was extremely frustrating. I came prepared with documentation, acted in good faith, and simply asked the store to honor a well-known consumer protection policy for a $1 overcharge. Instead, I was met with resistance, shifting explanations, and inconsistent information.

Dear store manager: Today my shopping experience was a bit hectic as I brought my newborn with me. By the time I went to pay, my baby started crying, and I want to thank Marilyn, working today December 16th at 12:50pm, who was so kind to help me with my transaction. She made sure to be super efficient, helped me pack, and was super delicate with my items such as clothing, while ensuring I was okay and able to lift the bags. Her kindness made my day so much better. We need more people like her that care about their job and has incredible customer service skills. Thank you Marilyn!

Salmon packages relabelled with new “packaged on” and “best before” dates. I noticed that many packages had second stickers place over the original stickers. I peeled a couple off to see. The pics speak for themselves!

UPDATE
Superstore up to it again!! A couple months later, bought some chicken. Package had 3 labels/stickers, one over the other. Original sticker said packaged on March 8. The third sticker said packaged on March 10. What liars. What an UTTER DISGRACE OF A STORE AND COMPANY. Think about how they treat us all. Like garbage!

I have been shopping at this store since they opened. This is not the same store anymore, the quality of the fresh produce are lower than what it used to be. They don’t even have the store stocked properly anymore. On the positive side the staff are wonderful.